I have been tasked over the last eight months to study the potential for process improvement in our law firm. I have done a lot of reading, going so far as to read a Lean/6 Sigma novel; I give the author credit for a valiant effort.
Much of what I read is not novel, it just isn’t done. I think that is a function of time and the pressure to bill time and be busy and “productive.” One of the things I hope to change is the amount of time our lawyers spend on figuring out what work will need to be done, who is going to do it and when. If that work is done in the beginning, we can plan better. This will result in a lower overall bill.